Privacy Policy
Last updated: November 5, 2026
This Privacy Policy explains how Aixora LLC ("Aixora", "we", "us") collects, uses and shares personal information when you visit aixoramedia.com (the "Site"), contact us, or do business with us. It also serves as our notice at collection. We keep data collection to the minimum needed to run the Site and answer inquiries.
1. Who is responsible for your data
Aixora LLC is a limited liability company registered in the State of Wyoming, USA. It is the business that decides how and why the personal information described in this policy is used.
Aixora LLC
Aixora LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@aixoramedia.com
The address above is our registered office in the United States. Aixora is a remote-first business and its team works remotely (see section 7).
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers and contact details | Name, email address, company name | You, through the contact form or email |
| Business and commercial information | Project briefs, budgets, service you are interested in, billing contact | You |
| Customer and account information | If you buy from us or use our software: name, email address, order and subscription details, and the usage data needed to provide the service | You, and our payment processor |
| Message content | Anything you write in the contact form or in correspondence | You |
| Internet and device data | IP address, browser and device type, pages requested, date and time | Collected automatically by our hosting provider when you load the Site |
We do not intentionally collect sensitive personal information (such as health data, precise location, government identifiers, or racial or religious information) and we ask that you do not send it to us. Card details, if we ever take payments, are entered with our payment processor and are never stored by us.
Cookies and tracking
The Site does not use advertising cookies, analytics cookies or tracking pixels, and we do not build profiles of visitors. Fonts and images are served from our own domain. Our hosting provider may set strictly necessary security cookies to protect the Site against attacks. If we add analytics or advertising tools in future, we will update this policy first and ask for consent where the law requires it.
3. How we use information
- To reply to inquiries and discuss possible projects.
- To provide, manage and invoice services under a written agreement, and to deliver products, accounts and subscriptions you buy from us.
- To keep the Site secure, prevent spam and fraud, and fix technical problems.
- To meet legal, tax and accounting obligations and to establish or defend legal claims.
- To send you information you have asked for. We do not send marketing emails unless you have asked us to or the law allows it, and you can opt out at any time.
We do not use personal information for automated decision-making that has legal or similarly significant effects on you.
4. Legal bases (EEA, United Kingdom and similar laws)
If you are in the European Economic Area or the United Kingdom, we rely on these bases under the GDPR and UK GDPR:
- Contract or steps before a contract: to respond to your inquiry and deliver agreed services.
- Legitimate interests: to operate and secure the Site and run our business, where these interests are not outweighed by your rights.
- Legal obligation: to keep records required by tax and accounting law.
- Consent: where we ask for it, for example for optional marketing. You can withdraw consent at any time.
5. Who we share information with
We do not sell personal information and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months. We use a small number of service providers who process data on our behalf:
| Provider | Purpose |
|---|---|
| Cloudflare, Inc. | Website hosting, content delivery, DNS, email routing and security |
| Web3Forms (or a similar form service) | Receiving contact form submissions and forwarding them to us by email |
| Email provider | Sending and receiving business email |
| Software and infrastructure providers | Hosting and running the apps, agents and AI tools we build and offer |
| Stripe, Inc. or a similar payment processor | Payment processing, subscription billing and fraud prevention when you buy from us |
Providers may use the data only to provide their services to us. We may also disclose information if required by law or legal process, to protect our rights, safety or property, or in connection with a merger, sale or restructuring of the business.
6. How long we keep information
- Enquiries that do not lead to a project: up to 24 months, then deleted.
- Client records and contracts: for the length of the relationship and then as long as tax, accounting or limitation rules require, usually up to seven years.
- Customer and account records: while your account or subscription is active, and afterwards as long as tax, accounting or refund rules require.
- Technical logs held by our hosting provider: according to that provider's standard retention periods.
7. International transfers
Aixora is a United States company, and our service providers process data mainly in the United States. Because our team works remotely, personal information may also be accessed from outside the United States, including from Europe. These countries may have data protection laws that differ from those where you live. Where we transfer personal information from the EEA or the UK, we rely on appropriate safeguards such as the Standard Contractual Clauses, an adequacy decision, or the EU-U.S. Data Privacy Framework where a provider participates. You can contact us for details of the safeguards used.
8. Your rights
EEA and UK residents can ask us to access, correct, delete or restrict the use of their data, object to processing based on legitimate interests, receive a portable copy, and withdraw consent. You also have the right to complain to your local data protection authority, such as the Information Commissioner's Office in the UK.
California residents have the right under the CCPA/CPRA to know what personal information we collect, use and disclose, to request access, correction and deletion, to opt out of the sale or sharing of personal information (which we do not do), to limit the use of sensitive personal information (which we do not collect), and not to be treated differently for exercising these rights.
Residents of other U.S. states with comprehensive privacy laws (for example Colorado, Connecticut, Virginia, Texas and Utah) may have similar rights to access, correct, delete and obtain a copy of their data, and to appeal our decision. To appeal, reply to our response with the word "Appeal" in the subject line.
To use any of these rights, email support@aixoramedia.com. We may need to verify your identity before acting, and you may use an authorized agent to submit a request on your behalf, in which case we may ask for proof of their authority. We respond within one month, or within 45 days for U.S. requests (extendable once where the law allows). We will not charge a fee unless a request is manifestly excessive.
9. Do Not Track and Global Privacy Control
The Site does not track visitors across other websites or sell or share their data, so there is nothing to switch off when your browser sends a Do Not Track or Global Privacy Control signal. We treat such signals as a valid request to opt out of sale and sharing.
10. Children
The Site is intended for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.
11. Third-party links and social media
The Site links to Instagram, TikTok and Facebook and may link to other websites. Those services have their own privacy policies and we do not control how they use your data. When you follow, message or interact with our accounts, the platform processes that information under its own terms.
12. Security
The Site is served over HTTPS. We limit access to personal information to people who need it and use reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you and regulators where the law requires.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make a material change, we will highlight it on the Site before it takes effect.
14. Contact
Questions about this policy or your data can be sent to support@aixoramedia.com or by post to Aixora LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.